Creating A Conversational Culture

We want to create a culture that pulls every mind into the game.
— Jack Welch

Building your Collective Conversational Capacity

If your goal is to build the collective conversational capacity of your team or organization there is an obvious place to start: by creating a shared set of behavioral norms – a clear framework for how you agree to work with each other when something important is on the line.

Just as it’s important to have everyone on the same page about what they’re working together to achieve – your strategic choices, and the specific goals and activities for putting them into action – it’s also essential to get everyone on the same page about how to work together to achieve it.

You then need to do two things:

  • First, put the agreements into daily action so that every conversation, meeting, decision, problem, or conflict provides an opportunity to practice.

  • Second, regularly reinforce the learning with a focused set of practices and activities.

Culture building is hard work.
It requires communication, communication, and, then, more communication.
— Joan Magretta

Learning Objectives

A team with shared values, goals, language, concepts, and behaviors – where everyone is on the same page in terms of how they think and act – is a team with a powerful culture. To that end, in this workshop you’ll explore a variety of creative strategies for building the collective conversational capacity of your team or organization in a way that supports your organizational strategy, including

  • Strategies for continuous practice, reflection, and learning.
  • How to use learning partners
  • How to “Sweet Spot” facilitation
  • The use of visual prompts
  • Activities that reinforce key concepts and skills
  • Creating a Conversational Code of ConductTM

You and your team will create a team plan for taking what you’ve learned and applying it to your unique circumstances. The goal is to build a healthy conversational culture that is good for people, good for business, and good for the community.

Complementary Courses

Length: 2 hours

Format: Virtual or in-person