What is Conversational Capacity?
Conversational capacity is the ability to converse in an open-minded, even-handed, evidence-based, and learning-focused way under pressure. It requires those who are participating in a discussion to balance their candor with curiosity, and their courage with humility. It’s a foundational competence. A team with high conversational capacity can address their most pressing challenges in a healthy, productive way. A team with low conversational capacity will derail over a minor difference of opinion. Conversational capacity isn’t just another aspect of teamwork—it defines it. A team that cannot talk about its most pressing issues isn’t really a team at all. It’s just a group of people that can’t work together effectively when it counts.