Honest differences are often a healthy sign of progress – Mahatma Gandhi
“Life is a series of problems,” observed M. Scott Peck. A more accurate statement was never made. But when it comes to solving them it’s important to realize that not all problems are created equal.
All our difficulties fall somewhere on a spectrum; at one end of this spectrum we find routine problems, and, at the other end, adaptive challenges. A routine problem isn’t considered routine because it happens regularly, but because we have a routine for dealing with it – a protocol, a process, or expert on which we can depend for a reliable fix. A routine problem may be irksome and expensive, but at least we’re in familiar territory and know what to do about it.
Award-winning consultant, advisor, and speaker, Craig Weber explains why conversation is perhaps the most powerful tool we have at our disposal in creating positive relationships and productive teams.
We cannot get through a single day without having an impact on the world around us, says Jane Goodall. What we do makes a difference. We must only decide what kind of difference we want to make. She’s right. No matter our status or station, we can play a leading role in building healthier work relationships, teams, organizations, and communities. We can take action and have an impact. We can wield great influence. We have more power than we think.
To build our conversational capacity and use it to facilitate constructive change in our teams, organizations, and communities, we need to do more than just balance candor and courage with curiosity and humility. Another important balance to strike is between serious-mindedness and light-heartedness.
We don’t just rush into important situations with our thought-process half-cocked, making sense or making decisions in a casual, half-assed manner. We respond in a rigorous, serious-minded way. We’re disciplined, deliberate, and careful as we strive to make useful sense of the predicament we’re facing and how to improve it.
“Our Similarities bring us to a common ground;
Our Differences allow us to be fascinated by each other”
– Tom Robbins
Arguing: As Counterproductive As It Is Common
A sure sign that ego has triumphed over effectiveness, arguing creates a major drag on performance in our teams and organizations. Yet we see it all the time: people dismissing the views of others while zealously hawking their own opinions. These fruitless arguments, and all the bickering and bullshit they produce, are a clear signal that conversational capacity is in short supply.
“It doesn’t do any good to have a lot of really smart people around the table if you can’t access their smarts”
Effective Teamwork And Conversational Capacity
For twenty years I’ve been conducting workshops, advising organizations, and coaching leaders on the importance of conversational capacity – the ability to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances. It’s a pivotal competence. A team robust conversational capacity can address its toughest issues in a responsibly rigorous, nondefensive way. A team with anemic capacity, by contrast, can see its performance derailed by a trivial disagreement.